Whilst we want you to be delighted with any products you received from us, we understand that sometimes items aren’t quite right or you may not be completely satisfied.
Any items bought from us directly have a year long warranty. Please return any items purchased from us directly to our Headquarters, items cannot be returned or exchanged at our Holt store or Events.
Please note we cannot repair or replace any items bought second hand.
In the event that you become aware, on receipt, of any items that are not in a perfect condition, please do get in touch with us as soon as possible using our web form here.
If you require a return or exchange for a product purchased through one of our stockists, please contact them directly as we are unable to process ourselves – a list of all our stockists can be found here.
Standard and Full-Retail (including Black Friday) Items over £50
You can exchange or return any of our full price standard products within 180 days of receiving the product (for Sale and Showroom items, please see below). All we ask that it isn’t worn, and is in a re-sellable condition (please see exceptions below). To do so, please follow our process for:
Sale & Discounted items purchased online or at an Event
You can exchange or return any of our Sale & Discounted items purchased online or at an event within 30 days of receiving the product. All we ask that it isn’t worn, and is in a re-sellable condition (please see exceptions below). Please provide a proof of purchase when returning or exchanging.
You can exchange or return any of Depop items purchased within 30 days of purchase. Please provide a proof of purchase when returning. Please include all your details including:
- Email Address
- Order Number (found on the delivery note)
We don’t offer free Returns on our Depop sales. We recommend using Royal Mail tracked and insured. Please find details here.
Please send the item(s) to:
Fairfax & Favor,
Please note, we are unable to refund shipping costs if you use your own courier outside of our free returns service. For other items at £50 or under, or if you would like to send them back using your own service, then please send the item(s) to:
Fairfax & Favor,
Sample Sale items
You can exchange or return any of our Sale & Discounted items purchased online or at an event within 30 days of purchase. Whilst we cannot offer refunds on products purchased at any of our Sample Sales, we can exchange for a gift card or a product up to the same value. Please provide a proof of purchase when returning or exchanging.
Exceptions: We cannot accept returns or exchanges of items bought second hand, embossed, personalised, or those that have been subject to misuse, accident, modification or unauthorised repair. We require a proof of purchase for any returns or exchanges from us directly - by way of an order number.
For any other queries, please contact our Customer Service team by:
- Filling in your details by clicking here,
- You can email us
- Contacting us on Livechat.
- Contact us through Facebook Messenger
We require a proof of purchase in order to proceed with any Refund or Exchange. This is usually an order number provided in your confirmation email upon purchase or a packing note number within your received goods. We will aim to help any customer, however if the required information is not provided we have the right to refuse a refund or exchange as requested.
This does not affect your statutory rights.
No returns will be accepted after the specified returns period. Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you. We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card / bank account. If you did not receive a returns form with your order please print a new form. Any items returned without a returns form or order number may not be refunded.