Returns Label and Form

Any product purchased from us at £50 or over will have a returns form, Royal Mail Label and Collect+ form inside the postage box. 

• Fill in the returns form found in the box on delivery, please include your order number (found on the confirmation email, under your orders in the My Account section here, or on the packing slip), and all the details of what you’d like us to do.
• If you’re missing a returns form, you can download a new one here, and fill in your details.

Royal Mail:

• Fill in the returns form found in the box on delivery, please include your order number (found on the confirmation email, under your orders in the My Account section here, or on the packing slip), and all the details of what you’d like us to do.
• To Find a Product SKU,
  • If you have an account: please log into My Account section here, select the order, and the SKU will be available there next to the product name.
  • If you don't have an account: Please get in touch with us here.
• If you’re missing a returns form, you can download a new one here, and fill in your details.
• Use the 48 Hour tracking label found inside the box, repackage the item, and pop it on the front of the box
• If you're missing this, head to our own Royal Mail portal found here
• Fill in your details, and Royal Mail will generate an online printable label, and an email with the label enclosed also.
• If you don't have a printer, a QR code will appear on the email too, that you can take to a Royal Mail drop off point for them to scan and print a label for you. 

Send your item:

• Collection: If you're unable to go to a Post Office, collection is available directly through Royal Mail to be arranged (please note there may be a cost for this additional service) at your convenience - so head here to do so! 
• At a Post Office: Find your nearest Royal Mail drop off point here - https://www.royalmail.com/services-near-you#/
• Take the parcel to your Royal Mail drop off point. 
• Remember, keep the receipt safe 
• When the parcel has arrived back to us: We aim to process all exchanges and refunds within 3 working days of receiving the item(s) back at our HQ. (Allowing 2-3 working days for Royal Mail)

Collect+:

• For any items over £50 - repackage the product and make use of our free returns by sticking the Collect+ label onto the front of the box which can be found inside the box on delivery.
• If you’re missing the Collect+ label, you can get another one here by filling in your details and printing it off. 
• Find your nearest Collect+ drop off point by going here.
• Take the parcel to your Collect+ drop off point
• Remember, keep the receipt safe – that way you can track the parcel back to us via the Collect+ website, or the app (which will give you updates!)
• When the parcel has arrived back to us: We aim to process all exchanges and refunds within 3 working days of receiving the item(s) back at our HQ. (Allowing 4 working days for the items to arrive to us via courier, Collect+).