Please note, when returning an item, we require anything that it being returned for Exchange or Refund (outside of any potential issues) to be in a Resellable condition.
- Please wear all items on a soft-surface around the house to ensure that, if they aren't suitable, the soles are protected and are in a condition such that they can be resold
- Please be mindful of mud, dirt or other stainful matter that can impact a product's suitableness to be returned
- If an item is not in a resellable condition, should it be returned for an Exchange or Refund, then we will be in contact to return the item
- Please include all details where required of the initial purchase, what you'd like us to do, or the product exchange required.
You can see time frames and the returns period timeline and other information here.
Comments
3 comments
Hi Nikki,
I'll have this updated - but the returns period is 120 days!
Thank you
Very much appreciate the speedy response :)
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