We make every effort to ensure that the item you receive is despatched and arrives to you in perfect condition.
We are very proud to offer a 12 months no-quibble warranty against any faults for all our products from the date of purchased directly from us. Please note this does not cover items bought second hand.
Please note, if you have purchased from a retailer, please visit them in the first instance, as this is where your initial contract lies, and they will contact us on your behalf.
All products have a manufacturing warranty of one year. This warranty covers faults and defects outside normal wear and tear, and does not cover misuse, accident, modification or unauthorised repair. Please note, the warranty does not cover anything resulting as a product of natural wear.
It does not cover second hand products, embossed or personalised products. In the unlikely event that a product fails in the warranty period including all stitching, zips, metalwork, handles or corners or soles you can return it to us for repair, or in the event that it is unrepairable, a replacement will be provided, so long as the products have been fairly treated for the period.
For details on how to return an item, please see here.
- Please note that Depop items are not covered in the one year warranty.
- Outlet items are covered within the one year warranty.